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Please note: Regrettably I am not an IT support specialist therefore I am unable to assist with any software or computer issues.
It is your responsibility to ensure you know how to unzip files and transfer them to your embroidery machine. If you wish to view your designs on your computer you will need embroidery software as computer operating systems are unable to read embroidery files in the absence of a dedicated program. Files are designed to be sent straight to your machine, Regrettably DDT can not provide technical support if you are unable to open a design in software or if you are unsure how to unzip a file or transfer to your machine, for guidance please refer to your machines manual, contact your machines retailer for tutoring, utilise search engines for endless available resources or consider joining a few of the many machine embroidery help related group on social media. For computer, operating systems, browser and software related issues please refer to your user manuals or contact the manufacturer or service provider for further assistance.
DDT will provide assistance where possible with any stitch out issues or in the unlikely event of files that are damaged after downloading in which a fresh download does not resolve.
If you need your order download limits reset please provide the order number where possible to save time. Unfortunately I am unable to resend any designs that you may have received for free in the past. It is your responsibility to ensure you backup your downloaded files otherwise you will need to purchase the designs at the current price displayed on the website in order to replace them.